Support & Contact Information
Support
Thanks for visiting our support page. Please feel free to contact us for more information.
Services
If you have a problem with a fixture, we (meaning Frank) will repair it, or tell you what's wrong with it, usually while you wait. Frank will also build custom timers if you need them. Contact Frank for all your tech questions.
If you want a product, but don't see it in the product guide, contact Melanie. We are willing to bring products in for you. All that we ask for is a deposit usually, but for perishables (predator bugs), or expensive items I may ask for payment in full. The reason behind this is simple, for bugs, I want you to pick up the item while its fresh, and the other, I just want to be sure you return to pick it up. I will give an expected time for delivery, and suggest that you call before coming in on that day just to be sure it did arrive. The other option is that I contact you when it comes in. I usually work with you to make this as painless as possible for both of us. There are times when I will not be able to special order items in, usually it's because I can't get small quantities of the item (only available in cases), or it is just not available from the manufacturer yet, or in Canada (due to regulations set up by Ag-Canada).
Hours of Operation
Summer Hours of Operation
Begin Holiday Weekend in May
Tuesday thru Friday: 10 am till 6 pm
Saturday or Monday: By Appointment
Closed Sunday
Winter Hours of Operation
Begin mid October
Tuesday thru Friday: 10am till 6 pm
Saturday: 11am till 4pm
Closed Sunday & Monday
Contact Us
We'll gladly answer your questions or concerns regarding our industry.
For general questions or special order inquiries please contact Melanie at:
support@northernlightswindsor.com
For technical problems (wiring a system, figuring out CO2 injection) please contact Frank at:
support@northernlightswindsor.com
